COVID-19 has disrupted and altered numerous aspects in real estate finance. Given the sudden rise of job losses and the difficulties many people are having making their monthly mortgage payment, it is no surprise that well-intended relief efforts have created confusion and unintended consequences. Mortgage servicers in particular have a laundry list of considerations that need to be made related to the CARES Act and borrowers claiming forbearance, and how that conflicts with what is stated in Regulation X.
MBA and industry experts will use this time to explain how servicers should be responding to borrowers during these troubled times, how to provide the most accurate communication, and how to avoid providing incorrect information. Attendees will be able to ask their most pressing questions and hear from peers across the industry as to what is top of mind.
Charles Fues, CMB, AMP, Senior Client Manager, Cenlar FSB
Mitch Kider, Managing Partner, Weiner Brodsky Kider PC
James Milano, Member, Weiner Brodsky Kider PC
Candace Russell, Vice President - Post Sale, Carrington Mortgage Services, LLC
Justin Wiseman, Associate Vice President, Managing Regulatory Counsel, MBA
Objectives and Topics:
- Regulation X and its impact on today's servicing environment
- How Regulation X is applied to forbearance requests
- Common borrower requests and how servicers should respond
- Best practices for providing quality customer service and avoiding consumer complaints