The CFPB’s debt collection rule highlights the consumer’s ability to customize communication by designating specific times, places, and mediums of communication (e.g., email) as inconvenient. The consumer’s ability to customize communication will significantly impact debt collector’s communication strategies and could require substantial changes to a debt collector’s procedures and technologies. Join us for a working session to discuss the rule’s requirements and anticipated operational impacts. Whether you are a third-party debt collector whose entire business will be subject to the rule, a mortgage servicer who is only considered a debt collector for certain loans, or a first-party creditor interested in establishing best practices based on the CFPB’s guidance, join us to learn more about inconvenient communication standards. If you can’t join us on November 10, please go ahead and register in order to receive a copy of the presentation materials.