Gaining and maintaining customers’ trust has never been more important, especially as more people than ever conduct transactions online during the pandemic. An often-overlooked tool for improving compliance and avoiding supervisory issues are customer complaints. Panelists will share how monitoring consumer complaints as part of your compliance program helps companies spot compliance issues before they become compliance problems.
More information about the event, including the agenda and registration can be found on the website, located here. When registering, be sure to use the discount code BRADLEY300 to get a $300 discount off the normal registration price.
For a complete schedule of events, visit the 2021 OLA Compliance University agenda page.