Bradley partner Paul Bolus was quoted in Law360 on how to effectively communicate with clients. The article discusses five tips for improving how lawyers communicate with their clients, including being a good listener. Bolus explains that lawyers should take care not to fall into the habit of tuning out when clients speak.
“Listen intently,” Bolus advises. “Some clients will give you clues but won’t tell you straight. Others will be direct. Some clients will talk around [an issue] but if you listen and ask follow up questions, you’ll get the answer.”
The complete article, “5 Tips for Better Communication with Clients,” appeared in Law360 on April 22, 2016.