In recent years, many institutions are leveraging their fair lending program to integrate the principals around responsible and fair banking resulting in holistic program that is not only more consumer friendly but can help in reaching the unbanked, underbanked and other non-traditional markets. This panel will share leading practices surrounding governance and oversight considerations, including policy and procedure updates, management reporting and KRI updates. Additionally, they will explore the assessment process including looking beyond lending to products and services as well as leveraging it to improve customer experience. We’ll also review current supervisory expectations along with Board of Directors and Senior Management expectations, roles and responsibilities.
Full agenda available here.