Tiffany M. Graves

Pro Bono Counsel
Legal Assistant
Annette Shillingford
P: 704.338.6018 ashillingford@bradley.com

Increasing Access to Justice through Pro Bono

 

Stellar Women Podcast, Episode 57 – September 2021
Hosted by: Mary Rechtoris and Mila Taylor

Stellar Women had the great opportunity to connect with Tiffany Graves this week on the podcast. Tiffany discusses how a dedicated guidance counselor helped start her path in the law, and how her career has evolved since earning her law degree.

During the conversation, Tiffany also discusses her transition from the private to public sector, and how her time in both areas prepared her for her current role as the first pro bono counsel at Bradley.

How to Put Yourself in Your Clients' Shoes

 

Clio's Matters Season 2: Episode 2.7 – September 2021

In this episode, we’ll build on that discussion to understand how to truly put yourself in your clients’ shoes. By doing so, you’ll be able to provide better service, and to align your firm’s interests with those of your clients.

Specific topics highlighted in this episode include:

  • The importance of understanding who your clients are
  • Techniques you can use to gain insight into your clients’ wants and needs
  • The value of the client journey mapping technique
  • Which technologies and practices make things easier for clients
  • How to increase Access to Justice by serving “the latent legal market”

This episode features three practicing attorneys who excel at providing modern client service. To hear what they have to say, listen now!

The Industry Impact of Client-Centered Lawyering

 

Clio's Matters Season 2: Episode 2.5 – August 2021

This season of Matters expounds on the concepts outlined in Jack Newton’s book, The Client-Centered Law Firm. In this episode, our hosts welcome a legal consultant and blogger, the president of a bar association, and a practicing Big Law attorney to discuss the major impact that a shift towards client-centered lawyering is having across the legal industry. From the effects that client-centric legal practice has already had on this industry to the effects it will have in the years ahead, this discussion looks at some of the reasons why legal practice will never be the same.

Specific talking points featured in this episode include:

  • The short- and long-term significance of client-centered lawyering, at an industry-wide level
  • How client-centered lawyering can unlock “the latent legal market”
  • Why prioritizing client needs is the key for law firms adapting to changing market conditions
  • How adopting a client-centered mindset can help firms address the Access to Justice gap
  • What for-profit law firms can learn about client service from non-profit and Pro Bono legal service providers

Episode Five’s guests include Jordan Furlong, Founder of the Law21 blog; Charlene Theodore, President of the Ontario Bar Association; and Tiffany Graves, Pro Bono Counsel at Bradley. Hear what they have to share with hosts Jack Newton and Nefra MacDonald!

A History of Risk-Aversion in Legal

 

Clio's Matters Season 2: Episode 2.2 – May 2021

No risk, no reward—in this second episode of season two of Matters, we’ll take a high-level view of the legal profession—chiefly, why lawyers tend to be so risk-averse, and the effects that this cautiousness has on legal practice, innovation, and firm sustainability.

For this discussion, our hosts, Jack and Nefra, welcome renowned legal author Mitch Kowalski, Big Law attorney and Access to Justice thought leader Tiffany Graves, and award-winning law professor and scholar Bill Henderson.

Specific discussion points include:

  • Why so many lawyers and law firms have been slow to adapt to technological changes, as compared to other industries.
  • Why change is scary for many legal professionals, and how resistance to change stifles progress in the industry.
  • How adopting a client-centered mindset encourages legal professionals to be more adaptive and innovative.
  • What progress has been made in recent years, especially as the industry responded to Covid-19.
  • Why lawyers’ emphasis on risk management can have strong negative consequences when applied to law firm business decisions.
  • How thinking like a businessperson emphasizes smart risk-taking, and why lawyers should adopt a business mindset.

Episode #53: Tiffany Graves

 

Clio Daily Matters: Episode #53 – June 2020

As Pro Bono Counsel at a large southern law firm and the former Executive Director of the Mississippi Access to Justice Commission, Tiffany Graves sees how systemic inequities affect minority groups on a daily basis. “Firms have to do more,” she says, to counteract institutional racism and bring much-needed reforms to America’s legal and justice systems.

In this episode, Tiffany and Clio CEO Jack Newton examine:

  • How the protests following George Floyd’s death have affected the American South
  • Whether or not we’ve reached a turning point in the fight to end systemic racism
  • How pro bono services and access to justice efforts can make a difference
  • How law firms and the legal industry must change in order to fix longstanding issues
  • How white Americans can become better allies and advocates for progress